MAISON ZAVI · UPDATED 12 SEPTEMBER 2026
Refunds & cancellations
Support with changes, cancellations and concerns about your Maison Zavi order.
Before your order is confirmed
Adding a cake to your cart or preparing a WhatsApp request does not confirm an order. You can change or withdraw an unconfirmed request. Orders become confirmed only when Maison Zavi agrees the design, date, total and arrangements with you on WhatsApp.
Cancelling a confirmed order
Contact Maison Zavi as soon as possible with your order reference. Cakes and personalised treats are made for your occasion, so a change-of-mind cancellation may not be possible after preparation or custom work has begun. Any cancellation terms and committed costs must be explained and agreed before you confirm your order.
Incorrect, damaged or defective items
Please tell us promptly if an item arrives damaged, is incorrect or does not meet the agreed specification. Include your order reference, a description and photographs where practical. We will review the issue and arrange an appropriate remedy, including replacement or refund where applicable. Do not consume food you believe is unsafe.
Refund arrangements
This website does not collect payment. Where a refund is due for a payment arranged separately, Maison Zavi will confirm the amount, method and expected processing time in writing. You will not be required to accept store credit instead of a refund where a refund is required by law.
Your rights
These terms do not exclude or restrict rights or remedies available under applicable UAE consumer protection law. Contact us through the Contact & enquiries page or your existing WhatsApp order conversation.